Contact Us

Please make sure you have read our terms and conditions, postage and packing details and delivery terms, this may answer some questions you may have.

REFUNDS/RETURNS 

Refunds for items deemed necessary to be returned to us, must be done so within 7 days of receipt of the item, plus a written/email cancellation of the order, that the buyer has a hard copy of on hand in case the seller requests a proof copy, any cancellation or return requested after this 7 day time period will NOT BE ACCEPTED, failure to do this will make the purchase contract void. Further to this, all items must be returned in their original packaging, in an 'As new' state. Proof of the posting back of the item with tracking is needed for the return. All returns are at the cost of the buyer, with refunds for P+P and the original item made once the item has been returned. No refunds will be made for an item that a buyer has 'Changed their mind'.  

FURTHER USEFUL CONTACT INFORMATION AND DETAILS

We work from home, so are always on hand to answer queries or concerns.

If you want to pay by cheque/postal order, then that is fine -

Our address is

SouthCoastPets, 17 Arnold Road, Eastleigh, Southampton, Hampshire, SO50 5AR.

Your goods will be sent once the cheque has cleared, or the postal order arrives.

To speak directly to myself regarding your query, contact Kate on our email.

Our email address is southcoastpets.uk@ntlworld.com

Our web page is  www.southcoastpets.co.uk

All our products are online only, no home collections, sorry!

(Except by prior arrangement for booked animals)

Our larger cage items are only available to the UK.

!Payment via cheque and postal order also accepted!